LumenSoft Privacy Statement

Welcome to LumenSoft’s Privacy Policy page. Your privacy and security of your data is very important to us. We want to assure you that all your personal or business information in Candela RMS is safe with us. This policy explains how your data will be collected and what we do with your data.

This privacy statement is applicable to the website (“This Website,” “We”, “our” or “us”). This privacy statement applies to all websites owned by LumenSoft. It does not apply to the websites of any other third parties, even if links to their websites are on our website.

This privacy statement governs information we collect from you when you use our products or This Website.

For purposes of this privacy statement, “Personal Information” means information that can identify you, such as your name, telephone number, address, billing information and email address.

Children’s Online Privacy Protection

LumenSoft does not knowingly collect Personal Information from childern who are under 13 years of age through this Website.

Information We Collect

We may ask you to provide Personal Information when you:


Use This Website;

  • Register our products or for an account on This Website;
  • Send message on Our Website
  • Contact us, including for sales or technical support;
  • Participate in a marketing/sales promotion or an online survey;
  • Subscribe to our newsletters, promotional emails or other materials;
  • Request information about our products, quotes, downloads or white papers


How We Use Personal Information

We use your Personal Information to:

  • Deliver support
  • Send communications to you, such as your account status, information about new products and services available, information about new release; event announcements; promotional offers and surveys.
  • Newsletters, and important notices regarding our policies and programs,
  • Customize, personalize, analyze and improve our products, services (including the content and advertisements on This Website), support, communications and relationship with you;
  • Send sms
  • Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of This Website, our business, or our products or services; or
  • Otherwise, as disclosed to you at the point of collection or as required or permitted by law

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites.

Blogs and Forums

Users and visitors to website can post comments on blogs and articles. Users can also create an account on our forum and post comments. This information is publicly available to all visitors to our website and users of LumenSoft Forum. All comments are moderated and registration is required to post in the forum. However, owing to the public nature of both platforms, any personal information disclosed on these platforms may be read and used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of personal information on these forums. LumenSoft is not responsible for the personal information users choose to disclose on its website and forum.

Social Media Features

This Website includes social media features, including Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on This Website, and may set a cookie to enable the Feature to function properly. Social media features are either hosted by a third party or hosted directly on This Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Customer Testimonials

We post customer testimonials on the website. These testimonials may include names of people and companies. We acquire permission from our users prior to posting these on the website. LumenSoft is not responsible for the Personal Information users elect to post within their testimonials.

Customer Call log

To provide better service and support to customers, LumenSoft maintains the user’s call log. This information is not shared with any third party and is used only for serving and supporting users.

With whom we share Information

We may need to disclose Personal Information to our employees, solely for the purpose of providing support and sevices to you. In such cases LumenSoft ensures that all our employees comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside LumenSoft for any purpose that is not directly connected with providing support and services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers.

How secure is your Information

We are committed to protecting the security of Personal Information provided to us. We adopt industry appropriate security technologies for data collection, storage and processing, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information. Access to your name, email address, and business information is restricted to our employees who need to know such information in connection with providing support and services and are bound by confidentiality obligations.

Your Choice in Information Use

We provide you with the option of opting out from receiving mail and sms from us; however, if you opt out of our email or sms lists, you will not be able to receive email and sms notifications of new services, releases, upcoming events and changes to the Privacy Policy Statement.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of our services . However, LumenSoft will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort to ensure that all Personal Information is used in conformity with his Privacy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which it is implemented, you can contact us at and we will address your concerns.

Notification of Changes

Our Privacy Policy statement is regularly updated and changes to the Policy Statement will be posted on our website. The Changes are effective as of the date we post them on the privacy statement page of This Website. We encourage you to periodically review this Privacy Statement.

Contact Us

If you have questions or concerns regarding this Privacy Statement, please contact us at

Page last updated: 13/12/2018


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